1. Overview and Guarantee
Customer satisfaction is our top priority. We strive to provide the most reliable streaming experience possible. To ensure peace of mind, we offer a 7-day money-back guarantee on all 12-month (annual) subscription plans, subject to the conditions outlined below.
2. Eligibility for a Refund
You may request a full refund within 7 calendar days of your initial purchase if:
- You experience persistent technical malfunctions (e.g., continuous stream outages or authentication errors) that originate from our server network.
- You contacted our customer support team via WhatsApp or email, and our technicians were unable to resolve the issue within 48 hours.
- Your subscription credentials were never successfully activated or delivered due to an automated delivery failure.
3. Non-Refundable Situations
Refunds cannot be issued under the following circumstances:
- Issues arising from insufficient internet bandwidth or instability on the customer's local network (minimum 20 Mbps recommended).
- Temporary third-party application issues (such as an external app store removing an IPTV player). In such cases, our support team will provide free alternative application recommendations.
- Change of mind after extensive usage beyond the 7-day eligibility window.
- Short-term subscriptions (1 month and 3 months plans), which are offered at low trial rates and are strictly non-refundable once activated.
4. How to Request a Refund
To submit a refund request, please email support@goldiptv.shop or message our support team on WhatsApp at +44 7988 566235 with your Order Number, registered email address, and a brief description of the technical issue encountered. Eligible refunds are processed back to the original payment method within 3 to 5 business days.